Got a problem with the item you received ??

Hi All,Most items I have purchased on ebay have been great, as described and exactly what I was hoping for. Unfortunately though, some have been misrepresented in the auction.As a seller, I describe everything in my listings as some items (even new items) can have faults somtimes.If you receive an item that is not quite right e.g: it was described as being in a perfect condition, yet there is a large stain on the front, then here are some tips I have learnt along the way to getting a favourable outcome:1) Before you bid on an item, read the description thoroughly. Some items as mentioned earlier have faults, even brand new items and it's best not to assume anything when it comes to buying on ebay.2) You know what it's like, the rush of winning an item, paying straight away and waiting in delighted anticipation of the arrival of your "must have" item.3) Yippee, it arrives and that feeling of joy turns to frustration when that brand new, perfect condition top has a tear in the side seam or a sizeable stain on the back.4) First things first: Go back and check the auction description and see if the seller has mentioned it in the auction. In the interest of being fair, if the seller has mentioned the fault and the buyer didn't read the descriprion, then it's not really fair to blame the seller as they have done their best to describe what you have just found.5) If the seller has not mentioned the fault, then email the seller in a calm manner describing your disappointment. Here is a good example:"Dear Seller,I just wanted to let you know that I received item XXXX today, thank you for your prompt service.Unfortunately though, I have found a large pen mark on the back which was not mentioned in the auction, I assume you must have missed it.I have taken the liberty of